Adapting to Client Needs: 5 VMS Strategies for MSP Success

Clients engaging large volume temporary workforces usually do so due to a need for flexibility. Business needs, industry trends and legislation can instantly change and trigger urgent new workforce requirements. As mediator between supplier and hirer, MSPs must have an adaptable strategy to maintain a high-quality, efficient, and cost-effective worker supply.

A strong operational foundation is key. Too often, MSPs attempt to streamline costs by compiling in-house resources, like spreadsheets, conventional HR platforms and email/telephone communication.

With poor visibility and long-winded manual admin, however, this often means lost business opportunities, delays, and compliance risks for the client—ultimately losing their trust in the MSP.

VMS, however, is built with temporary labour in mind—including the rapid changes to which it is subject. With features like automation, real-time data, and cloud computing, it can provide flexible support to MSPs, empowering them to source and process high-quality workers in line with changing needs.


Single Sign-in Platform for Multiple Supper Coordination


Whether it’s in-demand positions, upscaling the workforce or more cost-efficient labour, diversifying and increasing your supplier network is key to sourcing the right candidates as client needs evolve.

A single sign-on VMS enables MSPs to connect with multiple suppliers simultaneously. This grants them access to a larger talent pool, essential for sourcing the right workers fast.

Cloud-based VMS allows instant and efficient communication with all your suppliers, as all parties access the same online database. This reduces manual admin as well as human error. With this, the right candidates can be processed at speed from vacancy to placement.


Automated Compliance for Rigorous Risk Management


Workforce-related legislation can rapidly change. As we’ve seen in the past few years with Brexit, COVID-19 and IR35, hirers must remain agile enough to maintain worker supply AND compliance.

With a purpose-built temporary workforce management system like VMS, this can be an effortless process. With a cloud-based system, providers can regularly update your VMS without disruption so that it consistently reflects latest legislation.

The right VMS will provide an easy-to-navigate framework for accurate registration and compliance. They can also autodetect inconsistencies and provide real-time notifications for quick resolution of potential risks.


Transparency for Cost Control


Oftentimes, short-notice changes to client requirements cost money: upscaling the workforce, engaging in-demand positions with higher fees or even new compliance procedures. This means it’s vital to monitor all outgoing spend and prevent your budget from diminishing due to poor visibility or error.

With a cloud-based, single sign-on VMS, you can gain full transparency of spend. All required parties can view all POs, timesheets, and invoices on demand and in real time. With this, any possible overspend can be rectified ASAP, ensuring your budget can keep up with client-related costs.


Agility for Quick Responses


Complex manual tech stacks are bad news for changing client needs. Manual operation means long-winded admin and human error, often causing further delays with error resolution.

As well as this, on-site software means inflexible contracts, fixed storage capacity and upfront fees. System maintenance is often an additional cost and is disruptive to core operations.

Cloud-based VMS can offer an all-inclusive Pay as you Go model encompassing subscription, maintenance, and updates. With powerful remote servers, maintenance periods rarely disrupt regular system usage. Also, high-volume storage is available on an ‘as-needed’ basis, allowing scalability to fluctuating workforces.


DaaS for Data-backed Decision Making


Data-backed decisions are essential for changing client needs. On multi-system tech stacks, however, long processing times often make data obsolete by the time decisions are made.

To keep up with quality, quantity, and compliance, it’s essential to maintain real-time data access.

With a single sign-in system, data needs only entering once and is then shared with all required parties via automatic notification. With real-time data transparency, you can take immediate action to changing client requirements and make data-backed action even with short notice changes.


In Conclusion…


Temporary labour is ever-changing, and clients look to MSPs to support an agile and flexible approach. For successful core business, MSPs must provide their clients with quick, data-backed responses and measured results.

Sudden changes to client needs can be costly and disruptive without the right supporting tools. However, with an updated VMS, MSPs can maintain transparency and execute change in the most efficient way possible—putting client needs first.


Find out more about ENGAGE’s solution for MSPs.


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